我們是1號入住的然後酒店説明瞭是3點就能入住了。到的時候前台告訴我們房間還沒打掃好,我們是大概1個小時後才拿到房卡的。住酒店時我用了一個直板夾然後退房後到家裡才發現沒帶回來。當天就打電話聯繫酒店了。第一次打通酒店工作人員直接説信號不好沒再回我,但是能清楚聽到背景的噪音。第二次打過去他們接通了但並沒説話。第三次她們説會幫我找找然後跟我要了聯繫方式之後跟進。但是一直沒有再聯繫我。我當天也發了個郵件給酒店但是也沒有收到回覆。今天又打了一次去問,因為起初是覺得可能他們把這件事情忘了,但打了兩次都是對方已掛斷。因為那個直板夾當時買的時候是700塊左右,而且我們也還在desaru附近所以想著能找到的話我出郵費讓他們幫我給寄過來。但是不僅沒回復而且是接了電話直接掛斷。酒店衞生環境也不是特別好,入住時我們發現房間地上是有沙子的而且窗簾也比較臟。整體入住體驗蠻差的所以不推薦。Firstly, the hotel room was not prepared even past 3pm despite checkout times strictly being at 12pm. We reached the hotel around 3pm but were only able to get our room about an hour later. Secondly the hygiene of the hotel isn't great, and neither were the facilites included. Thirdly, I had realized that I left my hair straightener in the room after I got back home, and had directly contacted the hotel that evening. The staff noted it down after multiple calls saying signal was bad or simply not talking and said they would update me later, but I have not recieved any reply. Today I called again but there was not only no reply but they had directly declined my calls. I brought a phillips hair straightener which was bought for around 700rmb at the time, but the hotel staff have not contacted me nor answered the calls today.
我們是1號入住的然後酒店説明瞭是3點就能入住了。到的時候前台告訴我們房間還沒打掃好,我們是大概1個小時後才拿到房卡的。住酒店時我用了一個直板夾然後退房後到家裡才發現沒帶回來。當天就打電話聯繫酒店了。第一次打通酒店工作人員直接説信號不好沒再回我,但是能清楚聽到背景的噪音。第二次打過去他們接通了但並沒説話。第三次她們説會幫我找找然後跟我要了聯繫方式之後跟進。但是一直沒有再聯繫我。我當天也發了個郵件給酒店但是也沒有收到回覆。今天又打了一次去問,因為起初是覺得可能他們把這件事情忘了,但打了兩次都是對方已掛斷。因為那個直板夾當時買的時候是700塊左右,而且我們也還在desaru附近所以想著能找到的話我出郵費讓他們幫我給寄過來。但是不僅沒回復而且是接了電話直接掛斷。酒店衞生環境也不是特別好,入住時我們發現房間地上是有沙子的而且窗簾也比較臟。整體入住體驗蠻差的所以不推薦。Firstly, the hotel room was not prepared even past 3pm despite checkout times strictly being at 12pm. We reached the hotel around 3pm but were only able to get our room about an hour later. Secondly the hygiene of the hotel isn't great, and neither were the facilites included. Thirdly, I had realized that I left my hair straightener in the room after I got back home, and had directly contacted the hotel that evening. The staff noted it down after multiple calls saying signal was bad or simply not talking and said they would update me later, but I have not recieved any reply. Today I called again but there was not only no reply but they had directly declined my calls. I brought a phillips hair straightener which was bought for around 700rmb at the time, but the hotel staff have not contacted me nor answered the calls today.
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